Operations Coordinator

As an Operations Coordinator, you will help actively manage the flow of work through a fast-paced, high-volume document processing operation that supports government clients with critical receivables processing and the handling of sensitive documents. Working closely with a team of peers, you will leverage detailed process knowledge to keep work moving, identify and resolve problems, support employees, and respond to changing operational needs throughout the shift.

A central part of your role will be workflow management. You'll actively monitor work as it moves through the operation, engage with employees and peers to address developing issues, and make real-time adjustments to priorities and workflow to help prevent delays and maintain production goals. Success in this role requires looking beyond the task directly in front of you and maintaining awareness of what is happening across the broader operation.

This is a physically active, highly interactive role that combines workflow coordination, operational analysis, problem-solving, teamwork, and employee support. Your day will involve consistent motion (standing, walking, and some lifting) as you work to assist people, assign resources, and resolve issues throughout the day. You'll work closely with employees, fellow Operations Coordinators, and leadership while balancing multiple priorities throughout the day.

You'll need to understand how staffing, workload, quality, deadlines, and operational processes interact, and recognize how decisions made in one area may affect another.

Because the operation involves detailed, highly manual document processing, exceptions and human errors are a normal part of the environment. You will be expected to understand processes well enough to recognize when something doesn't look right, investigate what occurred, determine the appropriate response, and either resolve the issue or escalate it appropriately. You will also serve as an important resource for employees by answering questions, explaining procedures, helping staff navigate unfamiliar situations, and communicating not only what needs to happen, but, when possible, why.

A typical shift may involve moving between operational areas to assess workflow, responding to employee questions, troubleshooting processing issues, addressing a developing bottleneck, coordinating workload adjustments with peers, communicating issues to leadership, researching an exception, and then returning to previously interrupted responsibilities. Some responsibilities are predictable. The order in which they'll need attention often is not.

This role is best suited for individuals who enjoy understanding how processes work, keeping operations moving efficiently, solving problems, helping others succeed, and working collaboratively within a team environment. If you thrive in a fast-paced setting, can adapt quickly to changing priorities, and are comfortable balancing attention to detail with awareness of the bigger picture, you'll likely find this role both challenging and rewarding.

• Availability to work a Friday – Monday (weekend) 2nd shift schedule; includes some holidays
  • Schedule:
    
    Sunday, Monday, Friday, Saturday (5:00 PM - 3:30 AM)
• 2+ years experience in an operations, production, logistics, document processing, or other high-volume work environment
• U.S. Citizenship or Permanent Resident status (Green Card holder)
• Ability to successfully complete and maintain eligibility for a comprehensive government background investigation, including periodic renewals.
• Ability to perform the physical requirements of the role, including lifting up to 40 pounds, extensive walking, and frequent bending, reaching, and lifting.
• Demonstrate…