Process Design Consultant II

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role is responsible for leading the translation and execution of enterprise process, operational risk, control, policy and governance initiatives across Global Operations. The Process Design Consultant II will manage a complex portfolio of concurrent changes, assess cross-program dependencies and downstream impacts, and develop practical, risk-balanced recommendations for senior leaders. Working across business, risk, control, policy, testing, technology and process-management teams, the role will drive aligned implementation, strengthen process and control effectiveness, and identify opportunities to simplify requirements, reduce rework and improve operational efficiency.

Success requires strong portfolio and program management, strategic and analytical thinking, executive communication, stakeholder influence, sound judgement and the ability to deliver through ambiguity in a highly governed environment.

• Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives, providing an integrated view of scope, timing, ownership, dependencies, capacity demand, risks, and key decisions.
• Translate complex enterprise policies, standards, methodologies, and program requirements into clear Global Operations impacts, implementation strategies, milestones, stakeholder actions, training needs, and communications.
• Evaluate intersections across concurrent initiatives to identify downstream impacts to processes, risks, controls, metrics, testing, data, technology, procedures, and governance before implementation.
• Serve as a strategic advisor and thought leader by challenging proposed methodologies, identifying unintended consequences, and developing practical, risk-balanced recommendations that reflect Global Operations' needs.
• Lead complex, cross-functional programs, pilots, impact assessments, and implementation-planning efforts from initial concept through transition to sustainable business-as-usual ownership.
• Partner across Process Owners, Process Delegates, Business Controls, Risk, Policy Owners, Testing, Operational Excellence, technology, and functional subject-matter experts to drive aligned and consistent execution.
• Apply portfolio-management discipline to prioritize and sequence work, assess resource and capacity requirements, manage dependencies, track decisions and milestones, and
• Develop concise executive presentations, decision materials, dashboards, and communications that clearly distinguish required actions, awareness items, unresolved decisions, risks, and resource implications.
• Facilitate governance and leadership routines, drive accountability for commitments, and ensure material issues are supported by evidence-based recommendations and practical resolution options.
• Identify opportunities to simplify requirements, eliminate duplicative work, reduce rework, improve control effectiveness, and return capacity to the business without…