Warranty Customer Service Representative

Warranty Customer Service Representative

Join to apply for the Warranty Customer Service Representative role at Sobieski Mechanical & Fire Protection
.

Location: Newark, DE

Sobieski Services, Inc. is hiring a full‑time Customer Service Representative who is a customer service professional seeking better hours and pay. Read on to learn more.

Our Customer Service Representatives earn a competitive wage and rewards for high performance, plus a comprehensive benefits package that includes paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule.

About Sobieski Mechanical Contractors, Inc.

J.F. Sobieski Mechanical Contractors, Inc. is an $100‑million mechanical contracting company serving Delaware, southeastern PA, Richmond‑Williamsburg, Virginia, and Maryland markets. We are the largest mechanical contractor in the tri‑state area. We do residential and commercial installations of HVAC, plumbing, sheet metal, and fire protection. We value integrity, treat all team members like family, and always make the right decisions.

Summary of Position/

Purpose:

The Customer Service Representative is the first point of contact with Sobieski customers. This role establishes, grows, and maintains our client base and requires excellent verbal skills and professionalism.

• Manage inbound and outbound customer calls promptly.
• Monitor warranty email account to ensure every customer is contacted and scheduled.
• Identify customers’ needs and provide clear information.
• Research issues and provide solutions.
• Recognize opportunities to upsell our products and services.
• Follow company communication “scripts.”
• Keep records of all conversations in our call center database.
• Provide excellent builder communication and ensure all notes are provided on builder sites.
• Attend meetings and training seminars as assigned.
• Build strong relationships with customers.
• Follow customer engagement strategy.
• Meet qualitative and quantitative targets.

• High school diploma or equivalent.
• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow‑through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast‑paced, goal‑driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude.

Entry level

Full‑time

Other