Client Service Coordinator

Position: Client Service Coordinator - 001220

Client Service Coordinator

4 days ago
• Be among the first 25 applicants

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of client and pet numbers, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer friends and family.

ESSENTIAL

RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring their comfort and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality
  :
  The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility
  :
  As individuals, we demand total responsibility; as associates, we support the responsibility of others.
• Mutuality
  : A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency
  :
  We use resources to the full, waste nothing and do only what we can do best.
• Freedom
  :
  We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi‑task
  :
  Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills
  :
  Reads, writes, and speaks fluent English, uses appropriate grammar and vocabulary, demonstrates strong written and verbal communication skills, and correctly spells commonly used English words.
• Organizational ability
  :
  Demonstrates a systematic approach to assignments, is very orderly, excels at turning chaos into order.
• Problem‑solving skills
  :
  Demonstrates a strong ability to identify, analyze and solve problems, translating problems into practical solutions.
• Client service skills
  :
  Consistently ensures the team provides the client with attentive, courteous and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability
  :
  Accurately and consistently follows instructions delivered in oral, written or diagram format, can provide directions.
• Mathematical ability
  :
  Ability to add, subtract, multiply.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industries

Veterinary Services

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