Student Loan Account Manager

If you are a motivated customer service professional looking for a rewarding opportunity, we encourage you to apply for our Student Loan Representative position. Join a team committed to helping borrowers find solutions while building a successful career in the collections and financial services industry!

Location
:
Newark, DE
Schedule
:
Full-Time, 40 Hours per Week
Shift Requirements
:
Must be available for at least two evening shifts per week and rotating Saturdays

Pay
: $18/hr

We are seeking motivated, customer-focused professionals to join our Student Loan Department. As a Student Loan Representative, you will work directly with borrowers to help resolve delinquent student loan accounts, establish payment arrangements, and provide excellent customer service while maintaining compliance with industry regulations.

This is an excellent opportunity for candidates with customer service, collections, call center, banking, or telemarketing experience who are looking to grow their careers in a professional, goal-driven environment.

• Contact borrowers regarding outstanding student loan accounts and work toward positive account resolution
• Meet departmental performance goals and activity standards
• Handle a required number of accounts per hour while maintaining quality interactions
• Negotiate and set up payment arrangements based on individual borrower circumstances
• Follow up on accounts until resolved, cured from delinquency, settled, or deemed uncollectible
• Perform skip tracing activities to locate borrower contact information
• Maintain accurate account notes and documentation in company systems
• Ensure compliance with FDCPA regulations and company policies
• Participate in required training and ongoing development programs
• Provide professional customer service while helping borrowers identify repayment solutions
• Complete additional duties as assigned by management

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred
• Previous customer service experience required
• Collections, call center, telemarketing, banking, loan servicing, or account recovery experience preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to work independently and in a fast-paced environment
• Goal-oriented with a strong work ethic
• Basic computer proficiency and ability to navigate multiple applications
• Knowledge of FDCPA regulations, credit reports, or collections processes is helpful but not required
• Bilingual Spanish-speaking candidates are encouraged to apply

• Strong communication and active listening skills
• Ability to build rapport with customers over the phone
• Professional, empathetic, and solution-focused approach
• Confidence handling challenging conversations
• Self-motivated and comfortable working toward performance goals
• Ability to manage multiple accounts while maintaining attention to detail

• Paid training program
• Career growth and advancement opportunities
• Competitive compensation
• Professional and supportive team environment
• Performance-based incentives
• Valuable experience within the financial services industry

People Share provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.