Residence Hall Coordinator

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College / VP Area: Vice President for Student Life

Work type: Staff

Location: Newark, DE

Categories: Student Affairs & Services, Full Time

Residence Life & Housing (RLH) leads the development of the strong residential character of the University of Delaware campus and provides a common core experience for most of the undergraduate community. Situated within the Division of Student Life, RHL plays a critical role in furthering the mission and vision of the Division of Student Life and UD Enrollment Management through cutting edge business services, direct interface with the holistic needs of 7300 students and their families, and nationally recognized residential education practices.

RLH works to advance student attainment of UD General Education Objectives with residence hall initiatives focused on community engagement, interpersonal communication, intercultural competence, and student self‑efficacy.

The Residence Hall Coordinator position is key to accomplishing the mission of RHL.

Under the general direction of an Assistant Director, the Residence Hall Coordinator (RHC) will work within an assigned residential area to create living environments that facilitate positive learning experiences and support the academic mission of the University. In this role, RHCs will exhibit leadership in the following areas of highest priority:

• Serve as co‑curricular educators who design and implement educational experiences for students that complement their academic pursuits and foster student success.
• Develop highly skilled staff teams which facilitate student engagement, student learning, student safety and wellbeing, and student success.
• Foster relationships with students where the RHC is a well‑known, trusted, and accessible entity.
• Manage building administrative systems which maintain operational logistics and safety.
• Serve on a variety of department and divisional committees and implementation teams furthering strategic aims.

Residence Hall Coordinators are classified as essential personnel and are provided with campus housing to support their ability to complete their responsibilities. Therefore, RHCs are expected to be available to staff and students outside regular business hours during crisis situations or other critical times.

A note about COVID‑19:
Though safety precautions will be followed as needed throughout the COVID‑19 pandemic, portions of the Residence Hall Coordinator position will require direct in‑person interaction with students and university personnel.

Staff Supervision

• Directly supervise and facilitate the development of a team of 9‑19 Resident Assistants (including promotional student positions of Office Managers and Senior Resident Assistants) to enhance student learning through engagement, encourage student‑led programs, ensure sound operation of the residence halls, and facilitate annual program plan initiatives.
• Complete periodic performance appraisal of student staff.
• Direct and assist Resident Assistants in promoting responsible student behavior that benefits individual students and the whole residence hall community.
• Constructively manage personnel issues and conflicts, respond to job‑related issues, and recommend appropriate solutions for the team.
• Contribute time and talents to all department‑wide staff recruitment, selection, and training activities.

Supporting Student Learning and Student Success

• Support the creation of living environments that promote student engagement by creating innovative opportunities to engage students in their residence hall and campus‑wide community.
• Utilize a variety of communication channels to build community and interact with students (visibility strategies, digital communications, etc.).
• Create strategies to implement the RLH program plan with fidelity to department learning outcomes.
• Contribute to the development of a culture of student partnership and ownership.
• Actively develop and promote community initiatives designed to engage students in the college experience based on national best practices for engagement and retention.
• Fulfill student leadership development through individual and group initiatives,…