Fraud Risk & Investigations Analyst

Overview

A Fraud Detection Specialist I will review alerts/transactions flagged as potentially fraudulent or out of pattern based on the client s normal activity. Alerts and/or transactions may include various payment types. Colleagues in this department are tasked with reviewing and verifying alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position supports prevention of losses to the client and its customers.

The role requires banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

Location:

Newark, DE.

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work in a metrics-driven environment with the ability to prioritize and multitask.
• Think critically and exercise independent judgement.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and investigate, escalating when needed.
• Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and red flags; perform additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines, efficiently, timely, and with minimal supervision to meet KPIs and SLAs.

• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decide alerts in Fraud application and work independently while applying operating guidelines to make informed decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Experience working in a fast-paced environment requiring excellent organizational and interpersonal skills.
• Strong communication skills to handle complicated or sensitive information with customers and outside parties in a timely manner.

• Preferred 1 year of general office, back office banking or accounting experience.
• Advanced computer experience required (e.g. MS Word, Outlook and Excel).
• Preferred 1 year in banking operations or contact center experience.
• Preferred 1 year of experience in fraud investigations, disputes, and/or fraud exposure.
• Must work well in a team environment, as well as independently.

• Entry level

• Contract

• Finance

• Banking, Financial Services, and Investment Banking