Vice President, Wealth Management Loan Servicing

Vice President, Wealth Management Loan Servicing

Chicago, IL, United States

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• Job Identification
• Job Category Lending Services
• Business Unit Commercial & Investment Bank
• Posting Date 10/28/2026, 07:04 PM
• Locations 131 S Dearborn St, Chicago, IL, 60603, US500 Stanton Christiana Rd, Newark, DE, 19713, US
• Job Schedule Full time
• Job Shift Day
• Base Pay/Salary Chicago,IL $-$

Make a direct impact on the day-to-day performance of a loan portfolio by leading a team that keeps servicing accurate, controlled, and client-focused. In this role, you will guide execution, strengthen processes, and solve complex issues with urgency and care. You will also help develop talent and build a culture of accountability and continuous improvement.

As a Loan Servicing Manager III in the Loan Servicing team, you will lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities and deadlines, and partner with key stakeholders to resolve issues and reduce operational risk. You will drive continuous improvement while coaching and developing future leaders.

• Oversee the interpretation of loan documents to support accurate and timely loan servicing
• Lead a team of loan servicing specialists by setting clear expectations, driving performance, and reinforcing a continuous improvement culture
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term operational objectives
• Coach and develop future leaders through mentorship, feedback, and skill-building support

• 7 years of experience managing loan servicing operations, including interpreting loan documents and managing servicing deadlines
• Experience leading teams in a financial services environment with accountability for quality, timeliness, and performance outcomes
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders
• Experience contributing to operational planning and making decisions that improve servicing execution and risk outcomes
• Experience mentoring and developing others through coaching, feedback, and structured skill development

• Strong organizational skills to perform effectively in high-volume, fast-paced, deadline-oriented environments while meeting service level agreements
• Demonstrated ability to deliver feedback, mentor, and coach others to support development and high performance
• Proficiency in developing quantitative reports to analyze performance and support data-informed decision-making
• Experience managing multiple teams and people leaders with effective coordination across groups
• Experience ensuring timely delivery and execution of daily controls while meeting key performance indicator targets
• Experience leading teams through the adoption of artificial intelligence-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and…