Investigations Coordinator

Overview

Description:

Investigate Thoroughly. Empower People. Ensure Safety.

Must reside in the state of Delaware

At Mosaic, our mission is to relentlessly pursue opportunities that empower people. We are seeking an Investigations Coordinator to be a crucial member of our Compliance team, coordinating and performing complex internal investigations involving allegations of abuse, neglect, and exploitation of clients.

This role isn't just about collecting data; it's about being a crucial part of a team that provides people with a meaningful life in a caring community. This is an opportunity to be a catalyst for impact, ensuring we are good stewards of our human and financial resources while aligning with our values of belonging, connection, faithfulness and grit.

• Lead Critical Inquiries – Coordinate and perform complex internal investigations on a variety of topics as defined by policy, including cases of abuse, neglect, exploitation, or mistreatment.
• Drive Investigation Strategy – Develop the scope and investigation strategy for cases initiated in assigned regions, leading multiple investigations at once in a fast-paced environment.
• Conduct Thorough Fact-Finding – Identify, contact, and interview alleged perpetrator(s), witnesses, and victims. Collect, collate, analyze, and interpret data relating to investigations.
• Ensure Regulatory Compliance – Work with local operations to provide investigatory information to various federal, state, or local regulatory and/or law enforcement agencies, and ensure compliance with applicable federal/state regulations.
• Analyze High-Risk Events – Analyze high-risk investigation or sentinel event issues that could result in legal or regulatory action against the organization, and monitor incidents that meet the definition of a sentinel event.

Hours
:
Monday-Friday 8:00 a.m.

- 5:00 p.m.

Salary
: $66,000 - $69,000

• Experience – Minimum of three years of related experience with increasing responsibilities in an administrative or organizational environment.
• Certification – Certification in LRA Consulting’s Conducting Serious Incident Investigations / Level I, or ability to obtain within twelve (12) months of hire.
• Mindset – Strong investigation techniques, ability to trend, analyze, and draw conclusions from data, and ability to handle crisis situations calmly and rationally.
• Education – Bachelor’s Degree in Business, Political Science, Human Services, or related field is preferred (or equivalent experience accepted). Experience in the I/DD or healthcare setting is a plus.

As our Investigations Coordinator, you will work independently to uphold our values by:

• Leading Critical Inquiries – Coordinating and performing complex internal investigations into allegations of abuse, neglect, exploitation, or mistreatment of clients.
• Driving the Investigation Strategy – Developing the scope and strategy for investigations in your assigned regions, and managing multiple investigations simultaneously in a fast-paced, high-standard environment.
• Expert Fact-Finder – Identifying, contacting, and interviewing all relevant parties; collecting, collating, analyzing, and interpreting data.
• Protecting the Organization – Analyzing high-risk issues that could result in legal or regulatory action.
• Collaborating and Communicating – Presenting findings to agency leadership and other key stakeholders, and collaborating with state/federal partners as directed.

• Experience – Three years of related experience with increasing responsibilities.
• Certification – Certification in relevant investigations or ability to obtain within 12 months of hire.
• Right Mindset – Investigation skills, ability to trend/analyze data, and calm crisis handling.
• Education – Bachelor’s degree preferred; healthcare or I/DD setting experience a plus.

Ready to bring your passion and expertise to a career that truly matters? Apply now and become a vital part of the Mosaic mission. This is an Exempt position, reporting directly to the Manager of Compliance.