Certified Senior Pharmacy Technician

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Develops strong relationships with the most valuable customers.

Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Review and comply with the Walgreen Co. Pharmacy Code of Conduct.

Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assist pharmacists in scheduling and maintaining workflow.

Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Register all related sales on assigned cash register, collect and handle cash as required. Take customers to OTC aisle when possible to assist in locating products.

Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Process (correct and resubmit) manual claims for third‑party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.

Lead Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors and damaged goods involving Rx drugs.

Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; review Rx KPIs with Store Manager and Healthcare Supervisor.

May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assist pharmacy staff in the coordination of clinical services, Walgreens healthcare clinics and external providers.

Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.

Support execution of Pickup program. Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy. Comply with all company policies and procedures; maintain respectful relationships with coworkers. Complete special assignments and other tasks as assigned.

Maintain PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state‑required certification/registration. Attend training and complete PPLs requested by Manager and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency…