Pharmacy Manager

Job Description

Job Summary: Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens such as patient consultation, medication management, drug therapy reviews, and immunizations, diagnostic testing, and patient outcomes services.
• Participates and assists in events that reflect the unique communities we serve as requested by the Store Manager, Healthcare Supervisor, or District Manager.

• Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly and patient is satisfied with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications as required.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws.
• Collaborates with the Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
• Ensures insurance claims are processed accurately to prevent payment rejections and resolves patient issues with insurance companies and medical providers.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable, and efficient pharmacy.
• Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business.

• Collaborates with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary.
• Partners with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Manages pharmacy staff performance by overseeing training and conducting formal performance reviews.
• Identifies high potential team members and proactively collaborates with the Store Manager to manage career progression.
• Addresses employee relations concerns and maintains team member morale.

• Maintains required licensing, credentialing, and certification as established by federal and state regulations.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare through reading journals and communications.
• Completes education credits and training modules as required by the Company.
• Seeks professional development by monitoring own performance and soliciting constructive feedback.

• Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.