Site Manager, Primary Care - MAP II Newark

Christiana Care's Medical Group is looking to hire a Full Time Site Manager.

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front‑line direction and problem‑solving, serve as the first accountable leader when expectations are not being met, and provide assistance and support to the team to create an environment for caregivers to provide high‑quality care to their patients.

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (i.e., MAs, OOAs, RNs).
• Completes Check‑ins and Annual Performance Evaluations of assigned caregivers (MAs, OOAs, RNs).
• Provides on‑site support and direction for daily problem‑solving of associate, patient, and provider concerns.
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coaches non‑provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high‑quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Responsible for planning and leading monthly clinic meetings with all non‑provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non‑provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

• High School diploma required. Associate’s Degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Christiana Care is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. Christiana Care is rated by Health grades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek, and other national quality ratings.

Are you interested in working at one of the top 100 hospitals in the nation? Consider joining Christiana Care, the largest healthcare system in Delaware.

Annual Compensation Range $68,161.60 - $. This pay rate/range represents Christiana Care’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.