Office Assistant , Center Medical Genomics

Job Details

Christiana Care is hiring a Medical Office Assistant for the Center for Medical Genomics at the Helen

F. Graham Center in Newark, DE.

As an office assistant, you are the first touch point of contact when the patient arrives for their appointment. The ideal candidate will have prior medical office experience, and excellent customer service skills.

• Monday-Thursday, 8:00am-4:30pm
• Fridays, 7:30am-4:00pm

• Schedules appointments with awareness of insurance, provider, and practice location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information
• Collects payments according to insurance requirements
• Verifies insurance coverage & coordinates referrals
• Performs day‑end reconciliation of appointments & payments received
• Answers all phone calls in a professional manner and relays accurate messages
• Puts messages into provider(s) and responds to messages from provider(s)
• Communicates with provider and staff through EMR
• Communicates with internal and external departments
• Keeps patients up to date on issues until resolution can be accomplished
• Facilitates testing, labs, appointments, etc for patients
• Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
• Responsible for researching issues and responding to the patient in a timely and professional manner
• Assists with copying, faxing, and general administrative support
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

• High School Graduate or Equivalent
• Experience in a medical office setting preferred. An equivalent combination of education and experience may be substituted.

When we lead with love, excellence is inevitable.

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Hourly Pay Range: $17.32 - $25.12. This pay rate/range represents Christiana Care's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Jan 14, 2026

Christiana Care offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit (Use the "Apply for this Job" box below)./