Access Coordinator II-Floater

Access Coordinator II‑Floater

Join to apply for the Access Coordinator II‑Floater role at Christiana Care

$19.84/hr – $29.76/hr

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

Access Coordinator II role will be a FLOATER moving between Concord Rd, Foulk Rd, Stoney Batter, and Christiana Care Campus. Shifts anywhere between 7:00 am – 5:15 pm.

• Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
• Registration of encounters as dictated to meet the clinical/fiscal need of the patient and institution.
• Front desk registration for imaging procedures, scheduling, and receptionist.
• Registration in Soarian and scheduling in Radnet.
• Answer busy telephones professionally, taking messages and routing calls.
• Determine and collect pre‑service or point‑of‑service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection may include past‑due balances.
• Be well‑versed in payment plan and financial assistance options available to patients, present options to resolve patient liability as needed.
• Prepare to educate patient on their financial responsibility according to their benefit plan as needed.

• Associate degree in Business or Medical related field preferred.
• Two years experience in a medical, financial or marketing institution preferred.
• Previous insurance or third‑party experience preferred.
• Ability to manage multiple software/websites simultaneously.
• Equivalent combination of education and experience may be substituted.

• Prioritization and organization skills.
• Critical thinking and problem‑solving skills.
• Produce quality work with minimal errors.
• Follow written and verbal direction.
• Adjust to change, pressure and manage multiple concurrent responsibilities.
• Effectively communicate orally, written and electronically.
• Exhibit Christiana Care core values.
• Embodies quality patient‑focused customer service.
• Work as a team member or independently within guidelines.
• Train/orient efficiently and effectively.

• Manual dexterity to initiate calls and perform computer entry.
• Sight to dial numbers and read computer screens.
• Hearing to speak with patients, etc. on the phone; possibly extended periods of time.
• Repetitive motion of hand, wrist and fingers.
• Physical capability to walk/stand/sit for up to 8 hours/shift.
• Physical capability to carry a notebook (small laptop) and carrying case; total weight 3–7 lbs.
• Physical ability to utilize computer cart as necessary (32 lbs).
• Physical ability to push wheelchair as needed.

• Sit, stand or walk most of the day in a hospital/office environment.
• Communicate with patients, family members at bedside.
• Stand and carry a notebook (small laptop).
• Interdivisional travel as necessary.
• May be exposed to potential biohazards found in healthcare institutions.

Christiana Care Health System is an equal‑opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date:
Jan 16, 2026

Christiana Care offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit benefits‑compensation.