Patient Service Representative

Description

Position Summary

Multi-physician practice is seeking a professional, compassionate, and detail-oriented Patient Service Representative to join our team in Newark, Delaware. This role serves as a key point of contact for patients and visitors, helping ensure a positive experience through excellent customer service, accurate registration, appointment scheduling, and administrative support. The ideal candidate is organized, patient-focused, and able to thrive in a fast-paced medical office environment.

Key Responsibilities

+ Greet patients, visitors, and vendors in a courteous and professional manner.

+ Answer and direct incoming phone calls while providing excellent customer service.

+ Schedule, confirm, reschedule, and cancel patient appointments.

+ Register new patients and update demographic, insurance, and contact information in the system.

+ Verify insurance eligibility, obtain referrals or authorizations as needed, and collect copays.

+ Maintain accurate patient records and ensure all required documentation is completed.

+ Assist patients with forms, questions, and general office procedures.

+ Coordinate communication between patients, providers, clinical staff, and billing teams.

+ Handle check-in and check-out processes efficiently and accurately.

+ Maintain front desk organization and ensure patient confidentiality in accordance with HIPAA guidelines.

+ Support additional administrative tasks such as scanning, filing, faxing, and data entry.

+ Help resolve patient concerns or escalate issues appropriately to management.

Requirements

Qualifications

+ High school diploma or equivalent required; associate degree preferred.

+ 1+ years of experience in a medical office, healthcare administration, patient access, or customer service role preferred.

+ Strong interpersonal and communication skills.

+ Knowledge of medical office procedures, patient registration, and insurance verification preferred.

+ Familiarity with electronic medical records (EMR/EHR) systems is a plus.

+ Ability to multitask and work effectively in a busy office environment.

+ Strong attention to detail and organizational skills.

+ Proficiency in Microsoft Office and standard office equipment.

+ Commitment to patient service, professionalism, and confidentiality.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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