Clinical Services Administrator

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Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
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Incumbent is responsible for New Castle County PROMISE Assessment Center, which serves beneficiaries living with Severe and Persistent Mental Illness. Position serves as an advocate for these beneficiaries, as well as ensuring contracted service providers are meeting beneficiary clinical and wellness needs by: developing, recommending, and overseeing the implementation and application of policies and procedures; providing technical guidance and supervision to program supervisors and staff;

and overseeing quality assurance related to programs, services, and beneficiary’s rights.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Develops, recommends and oversees the implementation and application of policies and procedures.
• Provides technical guidance and supervision to program supervisors and staff through unit and site supervisors.
• Oversees the application of policies relating to quality assurance regarding programs, services, clients/patients' rights.
• Acts as liaison between centers and various public and private care agencies as well as the court and local governments regarding program issues service delivery issues.
• Resolves operational and service delivery issues as necessary.
• Acts in the absence of the Regional CMHC Director.

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applic…