Retreat Host

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults‑only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well‑being. At the heart of it all is the Sensei Way, an evidence‑led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest.

Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world‑class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese‑inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

Sensei Lāna’i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

This role is a unique combination of Front Desk Agent and Concierge. Blending guest service and local expertise to deliver a seamless and memorable island experience. Responsibilities include, but are not limited to:

• Serve as the Hospitality Ambassador and first/last impression of the resort
• Assist guests with luggage handling, including lifting and loading/unloading onto carts and vehicles
• Engage with guests by “Talking Story,” sharing island history, activity recommendations, and cultural insights
• Provide personalized guest service, addressing questions, requests, suggestions, and concerns professionally
• Assist with reservations for activities, dining, and special events
• Escort guests around the resort as needed
• Perform all check‑out procedures upon guest departure
• Maintain and manage an assigned cash float, following all resort policies
• Respond to guest emails and chat inquiries promptly and professionally
• Collaborate with third parties to help build guest itineraries
• Assist with driving guests as needed in rare, extraordinary circumstances
• And other duties as assigned by management

• Successful candidate must possess legal work authorization in United States
• Tuberculous (TB) clearance card
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required
• Warm, welcoming demeanor and a positive, guest‑centric attitude
• Knowledge of local Lāna‘i culture, geography, and activities is a plus
• 1–2 years of prior experience in front desk, concierge, or guest service roles preferred

• Hourly Rate: $30.57
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off…