SAP Technical Support Specialist

Sr. Technical Recruiter at first

Pro, Inc

We are seeking an SAP Technical Support Specialist to join our client’s team on an 18-month contract, providing hands‑on support for SAP S/4

HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on‑site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast‑paced, customer‑focused support setting.

$30.00/hr - $35.00/hr

• Provide first‑line SAP S/4
  
  HANA support, diagnosing and triaging ERP incidents.
• Manage and resolve tickets through Service Now, ensuring accurate documentation and timely follow‑up.
• Build, maintain, and improve ERP knowledge articles to support end users and internal teams.
• Deliver on‑site support (1–3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support.
• Collaborate with cross‑functional teams to elevate and resolve complex SAP issues.
• Participate in after‑hours and on‑call rotations for critical production support.

• Hands‑on experience supporting SAP S/4
  
  HANA environments.
• Familiarity with Service Now or similar ITSM tools.
• Strong troubleshooting skills across both ERP systems and hardware/workstation support.
• Ability to write and maintain clear, user‑friendly knowledge articles.
• Willingness to be onsite as required and participate in after‑hours/on‑call rotations.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)

Location:

Newark, DE (1–3 days per week onsite)