Technology Support Analyst

About the Role We’re looking for a Technology Support Analyst to join our IT Service Desk and deliver exceptional technical support across the organization. This role ensures the integrity and performance of client hardware, software, and related systems while promoting a secure and productive end-user environment. This role is an on-site role in our Newark, DE office.

• Support end users and triage support requests, ensuring timely resolution and excellent customer experience
• Install, configure, and troubleshoot desktops, laptops, tablets, phones, printers, and peripherals
• Provide technical support and training for hardware, software, and operating systems
• Manage end-user hardware/software lifecycle, including procurement, deployment, and asset tracking
• Maintain and update OS images, automation tools, and compliance settings
• Monitor and remediate policy and security compliance for client devices
• Collaborate across teams to ensure risk management and licensing compliance

• Education:
  
  Associate’s degree in Computer Science, IT, or related field (or equivalent experience)
• Experience:
  
  2+ years in desktop support or IT operations
• Strong knowledge of Windows 11 OS, Active Directory, Office Suite, networking basics, and IT infrastructure concepts
• Hands-on experience with help desk ticketing systems
• Excellent communication skills and able to explain technical concepts to non-technical users
• Ability to prioritize, multitask, and work independently
• Experience supporting enterprise environments

Physical Requirements: Ability to lift up to 50 lbs occasionally and perform basic hardware assembly/disassembly.