Senior Systems Analyst

The Senior Systems Analyst is responsible for the reliability, security, support, and continuous improvement of business applications. The position leads discussions with business stakeholders, other IT teams, and vendors to analyze and define requirements, configure, implement, and enhance applications, resolve complex production issues, and support application upgrades and lifecycle plans. The Senior Systems Analyst serves as a technical and functional escalation point, develops sustainable solutions, and helps ensure that business applications comply with organizational policies, licensing requirements, security standards, and vendor-supported configurations.

While this position does not have direct supervisory responsibility, it provides technical leadership, coordination, and quality assurance for work performed by employees, vendors, and consultants.

• Lead the administration, development, and continuous improvement of monitoring, alerting, support, and remediation capabilities for a portfolio of business applications.
• Diagnose and resolve complex application, configuration, integration, performance, reporting, batch-processing, and database-related issues.
• Analyze, recommend, and implement business requirements and translate them into functional specifications, technical specifications, configurations, reports, interfaces, or application enhancements.
• Design, develop, test, and maintain SQL queries, PL/SQL programs, reports, application configurations, and related technical solutions.
• Develop, test, monitor, and troubleshoot interfaces, scheduled jobs, file transfers, APIs, and upstream/downstream dependencies
• Create and maintain application documentation, including configurations, support procedures, process flows, dependencies, recovery instructions, and known-error records.
• Serve as an escalation resource and provide technical guidance to analysts, business users, and support personnel.
• Lead application on call activities and coordinate incident response and escalation in accordance with established procedures.

• Create and maintain lifecycle roadmaps for supported business applications, including upgrades, support deadlines, technical debt, security requirements, and replacement considerations.
• Lead application upgrades, implementations, enhancements, and remediation initiatives.
• Develop project estimates, schedules, resource requirements, dependencies, risks, and implementation plans.
• Monitor project scope, schedule, cost, risks, and outcomes, and elevate material variances in a timely manner.
• Support annual operating and capital budget planning by preparing cost estimates, business justifications, renewal forecasts, and vendor-related projections.
• Track expenditures against approved budgets and promptly report anticipated variances.

• Ensure compliance with Company policies, guidelines, procedures, regulations, contractual obligations, licensing requirements, manufacturer requirements, and applicable industry best practices.
• Develop, recommend, implement, monitor, and maintain policies, controls, procedures, and working practices related to business applications and technology.
• Ensure security, privacy, compliance, and risk-management requirements are incorporated into technology and solution recommendations.
• Review business processes and collaborate with business users to identify, design, and implement technology-based improvements using new and existing technologies.

• Ensure appropriate records and documentation are created, maintained, secured, and recoverable in accordance…