U.S. Private Bank - Client Service Manager - Vice President

Job Description

Be among the first 25 applicants. If you have leadership and mentoring experience and deliver premier client service solutions, J.P. Morgan is the place for you!

The Client Service Manager in the U.S. Private Bank will lead a team of 10-20 full‑time employees, drive service quality, and align the Service practice with U.S. priorities and strategy.

• Collaborate with the senior leadership team and market managers to execute the Client Service strategy for the Single Coverage segment in your region(s), ensuring that the client experience is high quality, high touch and increasingly focused on building scale and efficiency for the business.
• Coordinate support for the business and service growth agenda, ensuring that Service Managers and Client Service Associates are actively engaged with their markets and actively focused on proactive client engagement opportunities (including digital, fraud, and Bank With Us).
• Oversee the strategy and approach to managing daily work volumes and transactions, focusing on accuracy, timeliness and compliance with regulatory requirements and internal controls; transaction approval at specific escalation thresholds.
• Manage talent and recruiting strategy for Service team members.
• Drive continuous improvement by identifying process, procedure and technology gaps and opportunities. Additionally, oversee project portfolio for projects impacting the region where Service is a sponsor or stakeholder.
• Ensure that robust metrics and reporting are available to measure service quality and the strength of our control environment; hold all members of the practice accountable for reaching established measurement objectives.
• Enforce a disciplined approach to performance management, holding managers accountable for delivering regular, ongoing performance feedback and for addressing staff training and development needs.

• 5+ years of experience in managing a service function or equivalent financial services experience at a senior leadership level.
• Strong leadership and management skills; ability to lead significant change efforts and articulate strategy.
• Solid comprehension of Private Bank’s range of products and services as each applies to specific market and region business segments.
• Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure.
• Disciplined approach to managing metrics and reporting.
• Strong comprehension of how data and information flow through the firm’s systems and an in-depth understanding of operation roles and inter‑dependencies.
• Strong project management skills; must be able to engage all participants and meet deadlines and deliverables.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at…