Vice President, Product, Design Delivery

Overview

Vice President, Product, Design, & Delivery

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations.

We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Our benefits take care of the whole you—from physical and mental to financial and professional.

You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer, and more. We’re obsessed with impact and making a real difference, putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Vice President for Product, Design, and Delivery will have profit and loss responsibility for our flagship Private Student Lending business, overseeing product management, product development, and design teams. The candidate will work across a broad group of stakeholders to manage our product suite and be an end-to-end champion across the business to drive growth, reduce costs, optimize client experiences, simplify our tech stack, and strengthen our Controls environment.

• Serve as the Profit & Loss steward for our lending business across an array of products serving undergraduate, graduate, and professional development education financing
• Direct day-to-day business management across Product, Client Experience, Marketing, Operations, Technologies, Legal, Risk, Controls, Compliance, and Finance
• Own Product Development & Delivery across Private Student Lending and Retail Deposits serving as the leader of Agile Product Teams, Program / Initiative Management, and Quality Assurance / UAT
• Lead Design teams deployed across our website, partner and marketing collateral, application, servicing and the call center agent experiences
• Prepare & deliver Business Performance updates across multiple senior forums
• Maintain a strong Controls environment with oversight of exceptions monitoring and ensuring accuracy in pricing and disclosure management; serve as the business lead for Audit and Regulatory inquiries
• Hire, coach, mentor, and develop junior talent on the team and across the organization
• Maintain awareness of industry and competitive trends to inform prudent actions for Sallie Mae

• Bachelor’s degree in Finance, Economics, Engineering, or a related field. MBA or Master’s degree candidates preferred
• 15+ years of experience in Financial Services with a proven track record of leading product teams and driving business transformation
  • Proven experience setting business & product direction, go-to-market strategy, and design with data-driven decisions within an Agile Product environment
  • Superior business and financial acumen with the ability to think end-to-end across multiple functional areas
  • Dynamic people leader, able to guide, develop, and motivate a broad audience of direct and indirect reports
• Experience in managing business controls and ensuring compliance with regulatory and internal policy requirements
  • Ability to form and influence relationships across a matrix organization to gain buy-in and drive forward towards an aligned direction
  • Intellectual curiosity with the ability to learn fast and drive results ethically
  • Ability to operate independently and work with a sense of urgency
• Strong attention to detail but ability to see the big picture

Feeling your best helps you do your best
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Our benefits take care of the whole you—so you can build…