Manager III Operations

Manager III Operations

Job Overview: Responsible for planning, controlling and directing an operational function and its staff. Through accurate forecasting this position will ensure that the assigned budget center(s) stay within budget allotment. The role relies on Operations Supervisor or Operations Officer to oversee day‑to‑day activities so that focus can be on long‑term, strategic activities of the department and its function. Responsible for all projects assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross‑functional task forces and project teams.

Fulfills the role of a Third‑Party Risk Owner by adhering to the Third Party Management Lifecycle policy.

• Build and manage a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.
• Function as primary liaison with Core Banking, Commercial Banking Centers, other line units/departments, and vendors; ensures a good working relationship is maintained between departments and colleagues.
• Ensure activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act, including OFAC, AML, CTR, EDD and other applicable compliance related functions.
• Ensure staff receives appropriate training to maintain proper risk‑related controls and knowledge of applicable regulatory requirements.
• Ensure staff makes the appropriate decisions, including escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities.
• Perform BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment.
• Manage and/or participate in departmental and bank‑wide projects: formulate project plans; manage project resources (internal and external), track task assignments, facilitate project meetings; implement strategy and project steps with consideration to constraints of budget, schedule and impact.
• Identify, recommend and implement new processes, procedures and products to improve workflow, efficiency and/or profitability; oversee or participate in operations development and improvement programs.
• Develop business cases for initiating a project to implement new and/or improve business processes; seek and obtain the necessary approvals.
• Create and facilitate changes by integrating new systems or processes with existing ones; measure results and identify necessary corrective actions required to meet goals.
• Establish and communicate a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintain customer service standards and monitor and respond to trends.
• Seek and implement industry best practices across operations; remain knowledgeable in industry trends and developments.
• Effectively communicate to inform, persuade, influence and direct others.
• Participate in the budget process and other finance related projects that impact the department and/or its function; review monthly budgetary reports and general ledger reports to monitor expenses and adherence to budgetary guidelines.
• Directly or indirectly oversee all Human Resources and related functions, including hiring staff and personnel issues; ensure timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff.
• Perform other duties as assigned or requested.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client‑first culture and values embodied in City National’s PRIDE statement.
• Main…