Assistant General Manager

US:

DE:

Newark | Retail | ACTIVE FULL TIME

19.65 - 21.26 USD per hour

Posted 3 days ago | Apply before November 13, 2026

You believe great stories, ideas, and discoveries can change lives—and you want to lead a store that puts them within reach of every customer. Ready to take the helm of a store—its team, its customers, its community, and every result that comes from it? At 2nd & Charles, every item has a story and every visit is an opportunity to discover something new.

From books and vinyl to movies, games, collectibles, and more, you’ll help create a store where customers love to browse, explore, trade, and connect. As Assistant General Manager, you'll lead the store as a Manager On Duty, coach the Associates who keep it running, and learn every side of the business alongside your General Manager. At 2nd & Charles, every day brings something new across the counter, and you'll help lead all of it.

This is a leadership role based in one of our 2nd & Charles retail store locations, built for leaders who are ready to grow.

The Assistant General Manager works alongside the General Manager to own the full buy-sell-trade experience: creating a great experience for customers bringing in books and media, making thoughtful decisions about what to buy, and ensuring the right product finds the right customer. Every shift is a chance to sharpen the skills it takes to lead a store: ownership of results, a love of the product, and a knack for bringing out the best in people.

You’ll bring that energy to the sales floor, the buy counter, and every customer interaction—building a team that understands the people, interests, and community that make your store unique. You’ll help turn the products customers bring through our doors into discoveries for others.

• Set the pace for the whole store by leading your team and running the operation in line with company policies, procedures, and guidelines, bringing people together, creating an exceptional customer experience, and driving strong business results through the decisions you make every day.
• Grow as a leader with every shift you lead. As Manager On Duty, partner with the management team to set expectations, create momentum, and make sure the team and store are ready to deliver their best each day.
• Be the leader your store can count on - create a safe, secure environment where associates can thrive, customers feel welcome, and everyone can count on the store to run with care and confidence.
• In partnership with the General Manager, build a team that brings energy, passion, and great service to every customer connection by helping attract the right talent and setting new associates up to thrive from day one.
• Grow the next wave of team members and store leaders by training and developing Associates, because the best leaders grow other leaders.
• Grow into a leader who brings out the best in others by partnering with the General Manager to strengthen performance, build confidence, recognize contributions, and create accountability across the team.
• Keep everyone connected and moving in the same direction through daily briefings and weekly meetings that ensure every associate knows the goals, the plan, and why it matters.
• Set every day up for success by creating schedules and daily agendas that match what the store's business needs most.

• Make every customer feel like they belong by setting the highest standard for customer service and turning customer challenges into opportunities to build lasting loyalty.
• Give customers something great to notice by maintaining category merchandising and cleanliness and ensuring operational efficiency,…