Assistant Property Manager

Assistant Property Manager role at AION Management

Under the direction of the Real Estate Manager, the Assistant Real Estate Manager is responsible for ensuring excellent customer service in the daily management of the community, coordinating all aspects of property operations, and acting as Business Manager in their absence. The role emphasizes managing administrative aspects of the community while establishing a quality living environment for residents.

• Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
• Assist the RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring the property’s financial performance.
• Maintain and organize all resident files.
• Responsible for maintaining accurate payroll reporting including bonus preparation.

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, ensuring all move‑in paperwork is accurately prepared.
• Manage renewals and active leases, track expirations, prepare expiration letters and draft renewal leases.
• Maintain an in‑depth knowledge of the associated market.
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property‑specific guidelines in occupancy standards.
• Review and analyze weekly traffic reports and numbers; assist with weekly marketing meetings.
• Maintain passing e‑shop, phone shop, and physical shop scores of 85 % or higher.

• Assist in planning and preparation of resident events.
• Complete a daily inspection of the property and market‑ready units.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
• Advise the Business Manager of conditions affecting resident safety, satisfaction, and asset preservation.
• Be available for emergencies, on‑call duties, resident functions, community‑affiliated functions, and weekends.

• Assist the RE Manager in recruiting and selecting team members, understanding, and adhering to hiring policies and procedures.
• Assist the RE Manager in evaluating and supervising team members.
• Perform other duties as required.

• High school diploma or equivalent; college degree highly preferred.
• One year of property‑management experience or a 4‑year degree in a related field.
• Proficient computer skills including the Microsoft Office Suite;
  Real Page experience preferred.
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
• Working knowledge of applicable Landlord‑Tenant laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including stairs and climbing stairs.
• Occasionally required to lift 20 pounds or less.
• Valid driver’s license.

FSLA Status:
Exempt

• Entry level

• Full‑time

• Sales and Management