Leasing Professional, Real Estate​/Property

Position Summary

We are seeking a Full‑Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspect models and “market‑ready” vacancies daily to ensure cleanliness.
• Answer incoming phone calls, texts, emails and handle each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfer calls to assistant manager or manager when appropriate.
• Greet prospective residents, qualify, determine needs and preferences, and professionally present community and specific apartments while communicating features and benefits.
• Maintain awareness of local market conditions and trends. Contribute ideas to the manager for marketing the property and for improving resident satisfaction.
• Correctly complete all lease applications, assist with application verification and notify prospective residents of results. Prepare miscellaneous resident communication as needed.
• Complete all lease paperwork including related addenda and accept initial rents and deposits.
• Prepare Welcome gift, paperwork and keys for new residents.
• Complete Guest Card information form on all prospects, send thank‑you notes and perform follow‑up.
• Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move‑outs and vacancies.
• Inventory office supplies on a periodic basis and report needs to manager.
• Organize and file appropriate reports, leases and paperwork.
• Attend company meetings when requested.
• Assist manager and assistant manager in preparation of daily and weekly reports, resident communications, move‑out inventory, market surveys, etc.
• Perform any additional duties assigned by assistant manager, manager or supervisor.

• High‑School Diploma or Equivalent (College Degree or Coursework Desirable)
• Prior Leasing Experience Preferred but Not Required
• Must be able to work in a fast‑paced and customer service‑oriented environment
• Understanding of computer systems, web applications and software
• Performs duties under pressure and meets deadlines in a timely manner
• Works as part of a team
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders

Newark, DE