Restaurant & Bakery Host​/Cashier

Overview

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At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. You will be responsible for making special days memorable and everyday meals something extraordinary. Perkins has years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success, an unmatched commitment to its employees, and the best in the industry, you are in the right place.

We respect one another for our talent, creativity and individual differences and bring our greatest strengths to achieve success as a team. If career growth is what you are looking for—we have it too!

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Check out Guests at the register. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

• Host Activities and Guest Interaction
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Opens the door as guests enter and leave the building.
• Uses greeting, seating and waiting list procedures. Seats guests in a friendly and timely manner in person or on telephone.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Completes wait sheets
• Greet and Seat – Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
• Take Cash – Check out Guests at the register. Ask Guests, “How was your meal and service?” Thank Guests and invite them to return.
• Hospitality – Move through the dining room regularly and ensure Guests have all items needed. Be attentive – make Guests feel special.
• Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
• Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
• Ensures menus are clean
• Assist Crew Members – Processes To-Go orders
• Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures
• Sweeps floor around tables to assist servers where needed
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning work stations and bussing tables, etc.
• Provides assistance to all servers and bus persons in order to execute service standards.
• Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

• PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS – Extensive standing and walking for up to 8 hours; must be able to see at distance (20 feet), at close range (12 inches), distinguish shapes and utilize peripheral vision to avoid hazards; must be able to communicate clearly; exposure to heat, steam, smoke, cold; reaching heights of approx. 6 feet and depths of 2 ½ - 3 feet;
  
  high level of mobility/flexibility; time management skills; ability to read, write and perform basic calculations; ability to write, slice, chop and operate equipment; must fit through openings 30” wide; ability to work irregular hours under heavy pressure during busy times; bending, reaching, walking; carrying trays of food weighing about 50 pounds for distances up to 30 feet; lifting up to 50 pounds;
  
  exposure to dish and cleaning chemicals.

• SUPERVISION RECEIVED – Receives direction and training from Manager on duty as to the specific procedures and assignments.
• KNOWLEDGE AND SKILL REQUIRED – Basic skills such as sanitation, safety, and customer service can be taught…