Alterations Customer Service Representative

Alterations Customer Service Representative

Join David’s Bridal as an Alterations Customer Service Representative (CSR) and help customers achieve the perfect fit for their special events. The CSR delivers a five-star experience by welcoming customers, managing appointments, pressing garments, and communicating alteration options.

• Welcome customers with genuine enthusiasm over the phone, chat, and in person, solving conflicts and adapting communication style.
• Use all systems to manage customer flow and deliver a five-star experience.
• Meet service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, and complete operational checklists.
• Provide exceptional service to multiple customers at once, proactively addressing concerns and escalating when necessary.
• Communicate how alterations can perfect a dress and promote all alteration services and personalization options.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Greet and escort all alteration customers to and from appointments, press, steam, and spot clean merchandise, and inspect garments for pristine condition.
• Build long-term relationships to exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise.
• Process transactions accurately at the cash wrap and seek assistance from the Alterations Manager for unresolved issues.
• Maintain a clean and well-organized alteration room and perform duties as assigned by store management.

• Stand, walk, sit, reach for tools, climb stairs, stoop, kneel, crouch, crawl, and lift up to 10 pounds for extended periods.
• Use peripheral vision, depth perception, and read and operate computer and electronic devices for long periods.
• Perform manual tasks, including using POS terminals, steaming garments, and sewing fittings to David’s Bridal standards.

• High school diploma or equivalent.
• 1‑2 years prior retail experience in an apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce wallet – get paid early.
• Generous team member discount after first pay period.
• Vision care.
• Supplemental insurances: critical illness, hospital indemnity, and accidental injury.
• 401K program.
• Discount for identity theft protection.
• Discounts for home and auto insurance, mobile, and pet insurance.
• Legal benefits (Met Life Hyatt Legal Plans).

At David’s Bridal, we embrace Diversity, Equity, and Inclusion. We build a workforce that reflects the customers we serve and create a culture where all forms of diversity are celebrated and valued.