Residential Leasing Consultant

Capano Management is seeking a Residential Leasing Consultant to be the face of our community, responsible for assisting prospective residents in finding their ideal home. Our Residential Leasing Consultants are the first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. This individual will have excellent customer service skills, think outside the box, have the ability to build lasting relationships and exude professionalism in all interactions.

• Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great move-in experience.
• Showcase the value of the community features as they relate to customer needs.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Promote positive resident relations through courteous and timely response to resident needs and concerns.
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
• Collaborate with team members to plan and organize resident events.
• Assist in other projects and activities as assigned.

• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Strong written and verbal communication skills.
• Leasing and/or property management experience not required.
• Excellent organizational skills and ability to manage multiple priorities with competing deadlines.
• Exhibit behaviors of honesty, commitment to goal achievement and effective relationships with colleagues.
• Self-starter with the ability to quickly adapt to new circumstances as they arise.
• Ability to maintain a high level of confidentiality, keeping all account information confidential and handling discrete matters appropriately.

• High school diploma required, degree preferred.
• One year of experience in sales, hospitality and/or customer service.

Capano offers a competitive compensation and benefits package to full-time employees which includes: medical, dental, vision, life insurance, and disability benefits, 401(k) Match, Paid Time Off and a number of company-sponsored events.

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All employment is decided on the basis of qualifications, merit, and business need.