Patient Admin Specialist; PAS

Position: Patient Admin Specialist (PAS)
We are looking for a Hybrid Patient Admin Specialist (PAS) to support front-office and patient registration activities in an outpatient clinic in Newark, California. This Long-term Contract position plays a key role in creating a smooth patient experience by coordinating appointments, assisting with check-in and check-out, and handling essential administrative workflows. The ideal candidate is organized, service-focused, and comfortable managing multiple tasks while communicating effectively with patients, providers, and clinic staff.

(2 days remote and 3 days onsite) Responsibilities:
• Welcome patients at the front desk, guide them through arrival and departure processes, and respond to routine questions about appointments, billing, and schedules.
• Coordinate new patient intake and assist with surgery and follow-up scheduling based on provider availability and clinic priorities.
• Communicate with clinicians and internal teams to support scheduling decisions and help address time-sensitive patient needs appropriately.
• Respond to non-clinical inquiries received by phone, messaging systems, or CRM platforms, and escalate issues when additional support is required.
• Maintain accurate clinic records by updating databases, processing internal documentation, and organizing patient-related paperwork.
• Handle incoming and outgoing administrative materials, including faxes, mail, and scanned documents, while ensuring proper distribution and filing.
• Use reference materials and clinic tools to support patient-provider communication and reinforce a high standard of service.
• Contribute to efficient daily clinic operations by managing multiple front-office tasks with accuracy, professionalism, and attention to detail.