PGIM Institutional - Specialist, Client Onboarding

Job Classification:

Operations - Insurance Operations The role of the Client Onboarding and Trading Documentation Group is to efficiently lead the client and investor onboarding process, drive the negotiation, maintenance and amendment of institutional client and trading documentation and perform various other support functions related to our institutional clients  and fund investors.  The team works closely with PGIM’s Product, Operations, Compliance, and Legal teams to ensure readiness for account and fund launches.
** Your impact
** The Specialist role has responsibility for supporting the day-to-day functions related to onboarding institutional clients and fund investors. This Specialist will facilitate the onboarding of various fund types including Public and Private Fixed Income, Real Estate, and Equity along with institutional single client accounts. This may include communicating with institutional clients and service providers, facilitating internal account and fund investor set-up, maintaining certain client information with an emphasis on risk and control.  

The Specialist is responsible for the  handling and oversight of the onboarding process, escalating issues to individual team leaders, or senior management, as needed, and suggesting and/or facilitating solutions.
** What you will do
*** Facilitate the institutional client onboarding process
* Ensure timely and accurate communications and status updates regarding institutional client onboardings
* Provide support with respect to changes in client status, name changes, transfer in kinds and client terminations
* Support fund investor subscription and redemption activities including the handling of subscription & adoption agreements for fund investors
* Support responses to client inquiries regarding institutional client agreements and derivative regulatory status
* Support RFP inquiries related to client agreements and onboarding documentation
* Maintain & share certain client information via IHS Markit and other approved platforms
* Assess opportunities to improve operational efficiencies on an on-going basis
* Resolve and escalate issues proactively and in a timely manner
* Manage competing priorities
* Maintain a robust control environment and ensure compliance with onboarding processes
* Cultivate relationships with internal and external partners and service providers
* Support and/or lead projects and/or strategic initiatives
* Support ad-hoc duties as assigned
** What you will bring
*** 3-5 years of experience in asset management or capital markets
* Knowledge of various investment products and institutional client types
* Strong analytical skills, project management skills, and a proven ability to improve established processes
* Must be team-oriented, with the ability to develop and cultivate working relationships, while being proactive and self-motivated to ensure deadlines are met
* Strong customer service skills
* Undergraduate degree
* Excellent organization, communication (oral and written), and time management skills
* Must be able to operate in a stressful, deadline driven environment while still maintaining strong attention to detail and ability to prioritize issues appropriately
** Salary range disclosure
** Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $90,000 to $120,000.  Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
** PGIM Global Asset Management
** PGIM is the diversified asset management business of Prudential Financial, Inc. (
** NYSE: PRU**). With over $1.3 trillion in assets under management, and 46 offices spanning 19 countries, PGIM is among the world’s largest asset managers. Comprised of…