Premier CSM Lead: AI Adoption & Strategic Success
Listed on 2026-10-07
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Business
Customer Success Management, Client Relationship Management
Relativity is hiring a Lead Customer Success Manager to own Premier Tier outcomes, orchestrate the PSP catalog, and drive executive-level ROI discussions. You will lead AI adoption, governance, and change management for complex legal workflows, while coaching peers and shaping Tier 1 methodology.
You will maintain executive relationships, partner with sales, and identify renewal and expansion opportunities in a highly strategic, cross-functional role.
We are seeking a motivated Premier CSM Lead: AI Adoption & Strategic Success to join Relativity in Newark, NJ, United States.
The position is based in Newark, NJ, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 100..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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