ECommerce Customer Service Representative

Ecommerce Customer Service Representative

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

• Customer Assistance:
  Guide and assist customers in making purchases.
• Communication:
  Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
• Order Management:
  Create, verify, and qualify new orders using our POS system.
• Tracking and Follow-Up:
  Monitor orders and provide timely updates to customers.
• Lead Management:
  Work on sales leads and customer queries using Zendesk.
• Claims Resolution:
  Handle claims and resolve customer problems efficiently and professionally.

Qualifications and Skills:

• Experience:
  
  Previous experience in eCommerce sales; furniture sales experience is a plus.
• Technical Proficiency:
  Familiarity with Google Suite, Zendesk, and Fed Ex Manager is highly desirable.
• Initiative:
  Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
• Interpersonal
  
  Skills:
  
  Ability to collaborate with multiple departments and maintain effective communication.
• Communication:
  Excellent oral and written communication skills.

Join our team and help create a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!