Customer Communications Specialist

Customer Communications Specialist 1

Take on a hands-on role where clear, real-time communication makes a direct impact. As a Customer Communications Specialist, you'll keep passengers, airport partners, and internal teams informed—especially during service disruptions—helping ensure a smooth and safe travel experience. Working alongside a collaborative and fast-paced team, you'll monitor system activity, respond quickly to operational changes, and deliver accurate updates when they matter most.

You'll play a key role in:

• Communicating real-time service updates to passengers and stakeholders
• Supporting response efforts during Air Train service disruptions
• Coordinating with operations, maintenance, and airport teams
• Ensuring all communication channels (PA systems, radios, intercoms) are ready and functioning
• Contributing to basic reporting and system monitoring activities

What success looks like in this role:

• Passengers receive timely, clear, and consistent information
• Communication supports efficient operational recovery
• Stakeholders remain aligned during fast-changing situations
• Systems are checked regularly and ready for use
• Information is delivered confidently, even under pressure

All about you:

• We value attitude, reliability, and communication skills. You don't need to meet every requirement to apply—we're looking for candidates who are ready to learn and grow.
• Strong communicator with the ability to stay clear and calm under pressure
• Quick thinker who can respond in real time without hesitation
• Customer-focused mindset with attention to detail
• Comfortable working in a structured, team-based environment
• Able to collaborate across operations, maintenance, and external partners
• Experience with radios, intercoms, or similar systems is helpful (not required)

Things you'll enjoy:

• A stable, union role with competitive hourly pay ($21.10/hour)
• A dynamic work environment where no two days are the same
• The opportunity to support critical airport transportation operations
• Working alongside experienced, supportive colleagues
• Career development opportunities within a global organization

Important to note:
This is a union-represented position supporting operations at Newark Liberty International Airport. As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace where everyone is respected, supported, and able to succeed.