More jobs:
Customer Service Representative
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-10-17
Listing for:
ER Associates, Inc.
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: Newark, NJ (Onsite)
Job Type: Contract
Pay Rate: $18–$19/hour
Schedule: Monday–Friday | 11:00 AM–7:30 PM About the Role
We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes.
What You’ll Do- Assist customers and business partners by phone and email
- Handle customer complaints calmly and professionally
- Diagnose, assess, and resolve customer and delivery issues
- Monitor delivery routes and progress
- Scan haul-away pods and verify required stamps
- Process delivery order changes and cancellations
- Coordinate with drivers and internal teams to resolve issues
- Manage multiple priorities while maintaining accurate information
- Experience with Microsoft Office
, including Word, Excel, PowerPoint, and MS Project - Strong customer service and communication skills
- Ability to troubleshoot and resolve customer issues
- Strong organizational and multitasking skills
- Ability to work effectively under pressure
- High school diploma or equivalent preferred
- 1+ year of related experience
, preferably in a call center or customer service environment
Location: Newark, NJ (Onsite)
Job Type: Contract
Pay Rate: $18–$19/hour
Schedule: Monday–Friday | 11:00 AM–7:30 PM About the Role
We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes.
What You’ll Do- Assist customers and business partners by phone and email
- Handle customer complaints calmly and professionally
- Diagnose, assess, and resolve customer and delivery issues
- Monitor delivery routes and progress
- Scan haul-away pods and verify required stamps
- Process delivery order changes and cancellations
- Coordinate with drivers and internal teams to resolve issues
- Manage multiple priorities while maintaining accurate information
- Experience with Microsoft Office
, including Word, Excel, PowerPoint, and MS Project - Strong customer service and communication skills
- Ability to troubleshoot and resolve customer issues
- Strong organizational and multitasking skills
- Ability to work effectively under pressure
- High school diploma or equivalent preferred
- 1+ year of related experience
, preferably in a call center or customer service environment
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