Customer Service Representative

Forge Central Group, a leading manufacturing services provider, is hiring a Customer Service Representative in Newark, NJ. This full-time role offers a attractive compensation range of $40,000 to $56,276 per year.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues promptly, and maintain accurate records. Your tasks include responding to calls and emails, ensuring customer satisfaction, and following up on unresolved issues.

Join our customer service team in Newark, NJ, for a dynamic workplace. Collaborate with a diverse team dedicated to exceptional customer service in a bustling area.

The annual salary for this position ranges from $40,000 to $56,276, providing a competitive compensation package. Forge Central Group offers a comprehensive benefits package to its employees, which includes health insurance, retirement plans, and paid time off. The role involves managing daily operations, coordinating with cross-functional teams, and ensuring the smooth functioning of the workplace. Employees are expected to have strong organizational skills, proficiency in Microsoft Office Suite, and the ability to work well under pressure.

The workplace is typically an office environment, requiring employees to be present and available during standard business hours. Additional responsibilities may include data entry, report generation, and customer service tasks. The position requires a high school diploma or equivalent, with a preference for candidates with relevant experience in administrative or office management roles.

Candidates should have a high school diploma or equivalent and at least one year of customer service experience. Strong communication skills, the ability to work under pressure, and a customer-focused attitude are essential. Proficiency in computer systems and basic software applications is required.

Handling customer inquiries, resolving issues, maintaining customer records, following up on unresolved issues

High school diploma or equivalent, one year of customer service experience, strong communication skills, ability to work under pressure, customer-focused attitude, proficiency in computer systems