Clinic Services Rep

Overview

Rutgers Biomedical and Health Sciences (RBHS) is an integrated academic health center dedicated to education, clinical care, and research. RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer, neuroscience, advanced biotechnology, environmental and occupational health, and health policy and aging research.

Rutgers, The State University of New Jersey is seeking a Clinic Services Representative I in Rutgers Health University Dental Associates, the faculty practice of the Rutgers School of Dental Medicine (RSDM). Under general supervision the Clinic Services Representative I carries out front‑desk services related to cash collection, serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information, and collects copayments.

• Registers patients presenting for treatment at Rutgers University Dental Associates, enters biographic and insurance information into the computer system, checks patient identification as required by RSDM/RUDA policies, and audits patient data to ensure information is current.
• Obtains a copy of the patient’s Medicaid/Medicaid HMO card each month, verifies, and updates information as needed.
• Ensures that the designated insurance copayment is collected before the patient is seen by a student.
• Responsible for the collection and posting of patient payments, ensures that the patient payments are recorded properly, and prepares computer receipts for patients.
• Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.

• Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

• Excellent interpersonal and communication skills.
• Must be computer literate, including proficiency in Word and Excel.

• Associate’s degree preferred but not required.
• Preference will be given to those with at least three (3) years of prior dental front‑desk experience.

• Standing, walking, bending, and talking.
• Must be able to lift supply boxes up to 10 pounds.
• Clinic and office operation; moderate noise.

• Medical, prescription drug, and dental coverage.
• Paid vacation, holidays, and various leave programs.
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options.
• Employee and dependent educational benefits (when applicable).
• Life insurance coverage.
• Employee discount programs.

Rutgers University is an equal access/equal opportunity institution. All applicants and employees are protected from discrimination under federal, state, and local law.

• * Do you have at least three (3) years of progressively responsible clerical experience, with at least one year in a business setting involving cash collections?
  • Yes
  • No

• Resume/CV

• Cover Letter/Letter of Application

All offers of employment are contingent upon successful completion of all pre‑employment screenings. Immunization requirements apply as per Rutgers policy.