Catering & Events Manager

Overview

This is an overtime eligible manager (OEM) position.

The Catering & Events Manager will be responsible for driving catering sales, managing client relationships, and ensuring seamless execution of events. You will collaborate closely with our culinary and operations teams to create memorable experiences for our clients.

• The successful candidate will proactively pursue leads and existing accounts through telephone solicitation, outside sales calls, site inspections and written communication
• Attend trade shows, community events, and industry meetings against assigned market(s). Utilize your sales savvy and hospitality expertise to develop and maintain knowledge of market trends, competition and customers
• Ensure all sales agreements and functions contracts entered into with the clients are communicated to other departments to assure guest satisfaction
• Assist and work with the Director of Catering / Convention Services in successful achievement and implementation of sales activities related to the Catering Sales Marketing plan
• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
• Demonstrate leadership, organizational skills, revenue management, excellent written and verbal communications, guest service focus, team orientation, and a passion for sales; require creativity, motivation and dedication
• Maintain a professional image at all times; respond quickly to guest requests in a friendly manner, and follow up to ensure guest satisfaction
• Communicate regularly with key wedding planners, social contacts, and other industry support. Establish account information. Call on major contacts (personally or by phone) and continually promote the property
• Actively pursue new business locally and nationally, including visiting new offices and businesses, attending CVB & Chamber of Commerce functions and continually seeking leads that will provide catering business
• Maximize use of all available hotel space to generate food and beverage revenues
• Provide accurate and concise information to all departments with regard to group needs. These documents include Banquet Event Orders, Resumes and Internal Communications
• Maintain proper documentation changes and special requests
• Manage function details to ensure complete satisfaction and repeat business
• Exceed client satisfaction by anticipating problems and needs and delivering high levels of service
• Review event bills for accuracy, and approve payment

Conduct post-event evaluations in order to determine how future events could be improved.

• Prior Catering & Events Sales experience with track record of accomplishments is required.
• Must possess exceptional customer service and a high sense of urgency. Prefer 2 - 4 years solid Social Sales experience.
• Experience in Delphi is helpful.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.