Field Service Engineer

• Enjoys solving challenging technical problems?
• Is passionate about working hands-on with computer hardware?
• Feels energized in a collaborative team environment?

You may be interested in the Field Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.

This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you’ll also participate in periodic training and occasional out-of-state travel.

Customer Service

• Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
• Travel to customer sites to troubleshoot and resolve technical issues
• Provide exceptional service by responding quickly and efficiently to customer needs
• Communicate with confidence to ensure customers feel supported and their concerns are addressed
• Identify and proactively escalate potential technical issues
• Assist with data center relocations and inventory audits

Technical Knowledge

• Interpret maintenance manuals and collaborate with engineers to resolve complex issues
• Troubleshoot technical problems efficiently while managing multiple tasks
• Stay updated on industry advancements through training and certification programs
• Serve as a technical expert during sales calls when needed
• Document and share resolutions to improve team knowledge and efficiency

Account Management

• Prepare thorough audits and maintain documentation of service calls
• Proactively analyze and prepare for service calls to ensure quick and effective solutions
• Maintain accurate records of service activities, expenses, and customer interactions
• Collaborate with internal teams including purchasing, operations, and sales

• Strong troubleshooting skills with at least a basic knowledge of computer hardware
• Availability for on-call rotation to support customer needs
• Prior field service experience is a plus but not required
• A+ and/or Server Plus certifications preferred but not required
• Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

• Workplace flexibility that empowers you
• Comprehensive training program – we hire the will and train the skill!
• Access to best-in-class support teams
• Opportunities for personal growth & career advancement
• Paid volunteer hours & your birthday off
• Multiple health insurance offerings starting on day one
• 401k match to help you plan for the future
• $30-$42/hour based on experience

#LI-Onsite

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents,  to review our fair processing notice.

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know someone who would be the right fit, share this opportunity.