Salesforce BA _W_NY​/NJ_Hiring

As a Technical Business Analyst, you will serve as a critical bridge between business stakeholders and technical teams, ensuring that clean energy initiatives are effectively translated into scalable, high-quality software solutions. Your work will directly support the development and reporting of clean energy programs, aligning with regulatory requirements and public service commission expectations.

ROLE:
Business Analyst
LOCATION:
Hybrid in NYC / NJ

Description
As a Technical Business Analyst, you will serve as a critical bridge between business stakeholders and technical teams, ensuring that clean energy initiatives are effectively translated into scalable, high-quality software solutions. Your work will directly support the development and reporting of clean energy programs, aligning with regulatory requirements and public service commission expectations.

Key Responsibilities

• Act as a liaison between business users and technical teams to ensure accurate and timely delivery of program enhancements.
• Facilitate user requirement workshops and translate business needs into clear, actionable technical specifications.
• Collaborate closely with Product Owners, developers, and QA teams to guide solutions from concept through deployment.
• Analyze and document business requirements, user stories, and acceptance criteria.
• Organize and prioritize user stories for Agile development sprints.
• Support testing efforts by creating test plans, writing test scripts, and logging defects.
• Prepare system documentation, including process flows, customer journey maps, and business process models.
• Conduct user research, experience mapping, wire framing, and usability testing to inform product design.
• Apply critical thinking to diagnose and resolve complex system and process issues.
• Engage with internal and external stakeholders to ensure alignment and transparency throughout the development lifecycle.
• Continuously learn and adapt to new technologies and tools to support evolving program needs.

Qualifications

• Experience with Agile/Scrum methodologies and tools.
• Strong attention to detail and a commitment to delivering high-quality results.
• Excellent communication and collaboration skills in cross-functional team environments.
• Ability to facilitate meetings and decompose complex business processes.
• Proficiency in creating business process documentation and workflows.
• Self-starter with the ability to learn new systems and technologies independently.
• Accurate testing and troubleshooting
• Data-Driven Decision Making
• Develop test plans, test cases, and scripts for user acceptance testing (UAT).
• Document business requirements and translate into technical requirements
• Excellent oral and written communication skills
• Experience designing, managing, analyzing, testing or improving software systems
• Experience working in a fast-paced, changing environment
• Organize work in software ticketing system (Azure Dev Ops, experience with JIRA or similar acceptable)
• Project Management Professional (PMP), Certified Project Management (CPM), Certifications in Scrum/Agile
• Proven experience as a Business Analyst
• Salesforce Reports
• Self-sufficient person who can work collaboratively in multi-disciplinary teams
• Summarize technical concepts and translate them clearly to non-technical stakeholders.
• Write technical user stories, organizing development sprints

Nice To Have

• Adaptability to Change
• Agile scrum certified
• Business Analyst - Salesforce
• Experience in Azure Dev Ops
• Knowledge of and work experience with energy efficiency and demand side management initiatives
• Knowledge of Salesforce Testing
• Project Management Professional (PMP), Certified Project Management (CPM), Certifications in Scrum/Agile

Entry level

Full-time

Business Development and Sales

Chelsoft Solutions Co. is an equal opportunities employer and welcomes applications from diverse candidates.