Senior UX Researcher

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE Revolutionizing the storytelling experience is just part of an Audible UX Researcher’s daily to-do list. You’ll design and conduct comprehensive user studies to uncover deep insights about listener behaviors and preferences. Like us, you’re customer-obsessed, and every research question you pursue will be driven by your profound understanding and curiosity about the customer experience. Just when it seems a product is understood, you’ll devise a new study to uncover hidden user needs.

ABOUT YOU You immerse yourself in customers’ experiences and the world around you to uncover deep insights and drive meaningful innovations. As an expert in research methodologies, you guide teams to valuable discoveries, leaving no question unasked; you’re passionate about uncovering both overarching patterns and nuanced details. The passion of synthesizing findings is matched only by the excitement of sharing actionable insights with your team.

You’re eager to refine your research techniques and expand your analytical toolkit, but it’s the collaborative journey of discovery with your team that truly motivates you.

As a Senior UX Researcher, you will…

• Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating), making decisions to evaluate which user research methodology approaches work and which don’t.
• Design and conduct a wide spectrum of studies, ranging from quick usability tests on User Testing to uncover friction in the user experience to diary studies on dScout and foundational interviews to uncover people’s core needs, motivations, and goals.
• Experiment with and integrate AI technologies throughout the research process and product development lifecycle, such as building storyboards and prototypes, and using AI to support research tasks.
• Become a domain expert in the entertainment and media industry through use of prototypes and competitive/complementary products, as well as reviewing industry trends to develop a deep product intuition that guides your research.
• Communicate the results of your research and the impact on product and future user research.

ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.

This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

• 5+ years of proven success leading User Research projects with demonstrated impact experience.
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or a related field.
• 3+ years experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution.

• Master’s degree in Human Factors, HCDE, Cognitive Psychology or equivalent.
• Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders.
• The ability to tackle complex, high-level research challenges within an uncharted problem space.
• Experience in consumer products with research leading to…