Genesys IVR Tester

Genesys IVR Tester (with Cyara) Onsite | Newark, NJ

Contract:

6 Months

Pay Rate: $40/hr on W2

We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking, Financial Services, Insurance) environments. This role is fully onsite in Newark, NJ.

• Perform end-to-end IVR testing for Genesys-based contact center systems.

• Develop test cases, test plans, and automation scenarios using Cyara
  .

• Validate call flows, prompts, routing logic, integrations, and backend responses.

• Execute functional, regression, and load testing cycles.

• Identify defects, analyze root causes, and work with dev teams for resolution.

• Ensure testing quality and compliance aligned with BFSI standards.

• Provide clear documentation, test evidence, and status reporting.

• Strong hands-on experience with Genesys IVR testing

• Cyara test automation expertise (critical)

• BFSI domain experience (banking/financial call flows, compliance, security)

• IVR call flow analysis, CTI understanding, voice app testing

• Knowledge of APIs, backend validations, and log analysis

• Strong communication and defect-tracking skills (Jira/ALM/QC)

• Exposure to SIP, telephony protocols, and call routing

• Experience working in Agile teams