KM Research Systems Analyst; in office

A professional services organization is seeking a Knowledge Management & Research Systems Analyst to support attorneys and internal stakeholders through advanced legal research, knowledge systems management, and technology enablement. This role plays a key part in delivering timely, high-quality research insights while strengthening firmwide knowledge infrastructure and workflows.

• Conduct complex, high-level research to support client matters and internal initiatives.
• Analyze, synthesize, and tailor research findings to meet specific stakeholder needs.
• Create and maintain actionable intelligence alerts related to clients, matters, cases, and industry topics.
• Manage and maintain research and knowledge resources to ensure firmwide accessibility.
• Support knowledge management initiatives, including evaluation and implementation of new tools and technologies.
• Maintain practice-specific knowledge resources and contribute to intranet content and usability.
• Partner closely with colleagues, vendors, and external libraries to ensure efficient service delivery.
• Balance multiple research projects while managing deadlines, costs, and resource constraints.
• Track research time for internal reporting or client billing purposes.
• Conduct detailed intake discussions to clarify scope, objectives, and research needs.
• Evaluate research platforms and technologies for quality, accuracy, relevance, and cost-effectiveness.
• Stay current on developments in legal research, knowledge management, and information systems through ongoing professional learning.
• Participate in special projects and provide overflow or backup support as needed.

• Master’s degree in Library Science or equivalent.
• 3–5+ years of experience in a law firm or corporate legal research environment.
• Hands‑on experience with a broad range of legal research and knowledge management platforms (e.g., intranet tools, research databases, docketing and analytics systems).
• Strong proficiency with standard business software (Word, Excel, PowerPoint).
• Excellent organizational skills with the ability to manage priorities and deadlines effectively.
• Demonstrated independent judgment, attention to detail, and problem‑solving ability.
• Clear, concise written and verbal communication skills.
  
  Strong client‑service mindset and responsiveness in a fast‑paced environment.
• Comfort working with rotating schedules, including occasional extended coverage hours.
• Ability to collaborate with attorneys, vendors, and technical partners to troubleshoot and resolve issues.

This role reports to senior leadership responsible for knowledge management and information research functions.