Senior Associate, Logistics

The Senior Associate is responsible for leading critical daily supply chain processes within the Logistics team, and identifying opportunities for efficiencies and improvements. Responsibilities include becoming the process owner for daily exception management, reporting on current network status, and analyzing real-time data to provide recommendations on needed contingency actions. The Senior Associate will also be tasked with executing internal team and cross-vertical projects to improve exception management and escalation processes and increase automations to enable process scalability with our business.

Additional tasks will include tracking internal metrics against established KPIs, communicating root cause to Logistics team and leaders, and working with the Logistics strategy team to monitor and action improvement opportunities within our carrier network. You will be asked to travel up to 10% within the United States.

Shift: Sunday-Thursday

• Support the Exceptions team on decision-making by effectively analyzing and drawing conclusions from process evaluations, data, and database tools
• Report to Manager to enhance customer experience and improve day-to-day operations
• Standardize tools and automate manual processes within Logistics to become more efficient
• Provide support to logistics escalations to reduce potential risk in a proactive manner

• Own the daily exception management processes, communicating potential delays, and assigning boxes to be re-made, with the goal of protecting the customer experience
• Analyze real-time data to provide recovery and contingency action plans
• Lead communications with cross-functional teams regarding contingency plans and root causes
• Monitor weekly error data to source root cause major exceptions events and analyze impact, and lead communication root causing with Logistics teams and leaders
• Independently drive assigned projects to enhance the Exception management processes, working with cross-functional stakeholders
• Thrive in a fast-paced environment, managing personal and stakeholder deadlines to deliver projects
• Identify process inefficiencies and work with Technical Program Manager to automate manual processes
• Gather, analyze, and present qualitative and quantitative data to drive strategy and improve performance
• Serve as the primary points of contact within the HF Network Escalations process, working cross-functionally with Customer Care, DC Operations & Strategy teams
• Work with the Exception team to track internal metrics against established KPIs

• Brainstorm innovative ways to leverage technology and improve upstream operations, and final mile delivery performance
• Become part of a passionate team that strives to develop innovative solutions to improve and grow Hello Fresh’s delivery network
• Partner with leadership to scope, maintain and troubleshoot Logistics Technology platforms
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present solutions while thinking about contingency plans
• Communicative and send clear messages verbally and in written form to set direction, that can pass down information and instruction with great clarity
• Comfortable presenting insights to different levels of Hello Fresh leadership
• Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Curious and desire to understand why things are the way they are, how things work, and searches for information and answers in an evolving landscape
• Experienced with understanding process improvement methodologies and quick to adapt them to different business situations
• Agile - works in an ever-changing environment; demonstrates a data-driven focus in all work
• Dedicated to providing the best possible experience for the Hello Fresh customer

• Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant areas of study required
• 3 years of…