Genesys IVR Tester; Cyara

Genesys IVR Tester (Cyara Experience Required)

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Base pay range: $38.00/hr - $38.00/hr

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Job Title: Genesys IVR Tester (Cyara Experience Required)

Location: Newark, NJ (Onsite)

Duration: 6 Months (Contract)

Job Description: We are seeking an experienced Genesys IVR Tester with strong Cyara experience to support IVR testing initiatives for a large enterprise environment. The ideal candidate will be responsible for validating IVR call flows, ensuring system quality, and supporting UAT and regression testing efforts.

• Perform functional, regression, and UAT testing of Genesys IVR applications
• Design, execute, and maintain automated test scripts using Cyara
• Validate call flows, prompts, menus, integrations, and backend responses
• Identify, document, and track defects using standard defect management tools
• Collaborate with developers, business analysts, and stakeholders to resolve issues
• Analyze call logs, test results, and reports to ensure IVR quality and performance
• Support test planning, test case creation, and test execution activities

• Hands-on experience testing Genesys IVR solutions
• Strong experience with Cyara (Automated & Manual IVR Testing)
• Knowledge of IVR call flows, CTI, SIP, and telephony concepts
• Experience with defect tracking and test management tools
• Strong analytical and troubleshooting skills
• Excellent communication and documentation skills

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Administrative

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