Vice President - Journey Design, Research Process Engineering

Position: Vice President - Journey Design, Research, & Process Engineering
Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy This role is ideal for a visionary leader who thrives in process and data complexity, influences across the enterprise, and delivers quantifiable business driven outcomes.
*** Key Responsibilities
**** Set the ambition and strategic North Star for end-to-end value stream transformation through journey design, process engineering and research domains.
* Lead and mentor leaders across three specialized teams to drive measurable From-To performance analysis and maximum impact.
* Partner with senior stakeholders to prioritize initiatives and allocate resources effectively.
* Champion and activate advanced Lean Six Sigma methodologies to drive meaningful operational reimagination and excellence.
* Shape and evolve customer journey roadmaps in partnership with business leaders.
* Ensure delivery of execution-ready journey designs that reflect customer needs and process efficiency alongside enterprise/business priorities.
* Translate external data, market trends and customer insights into strategic action.
* Oversee development and execution of user research strategies to inform design decisions and prioritization of transformation roadmaps.
* Ensure research outputs are actionable, timely, and integrated into journey and process redesign.
* Advocate for the voice of the customer and shareholder across all initiatives.
* Champion a culture of data, speed, automation, innovation, inclusion, and continuous improvement across the entire global enterprise.
*** The Expertise and Technical Skills You Bring
**** Bachelor’s degree;
Certification in Lean Six Sigma (Black Belt or higher).
* Deep expertise in process improvement methodologies (Lean, Six Sigma, etc.).
* Proven experience leading multidisciplinary teams in transformation, design, and strategy-to-outcomes roles.
* Strong understanding of customer journey mapping, experience design, and UX research. Including experience using leading edge technology and tools to drive deliverables in an automated accelerated manner.
* Strategic thinker with a track record of delivering enterprise-level change.
* Experience in a customer-centric, digital-first organization.
* Background in design thinking, service design, or human-centered design.
* Strong analytical skills with the ability to translate data to insight to action at all levels of the enterprise.
* Ability to quickly learn new business functions, operating models, skills and knowledge on an on-going basis through self-initiative and tackling challenges.
* Knowledgeable of concepts and principles of agile methodology; ability to initiate appropriate agile approaches in the process excellence portfolio and delivery.
* Master’s degree and consulting experience a plus.
*** The Leadership Skills You Bring***
* ** Influential Leadership & Followership**:
Ability to inspire and align cross-functional teams toward a shared vision. Navigates complex organizations and drives alignment across silos.
* ** Strategic Communication**:
Skilled in translating complex ideas into clear, compelling narratives for diverse audiences.
* ** Quantifiable Business Value**:
Ability to develop data driven CBAs (cost benefit analysis) that demonstrates quantifiable business value across reengineered processes along the value stream.
* ** Empathy & Customer-Centricity**:
Deep commitment to understanding and advocating for customer needs with an outside in external insights mindset.
* ** Collaboration & Relationship Building**:
Builds trust and strong partnerships across business units and functions.
* ** Adaptability & Resilience**:
Leads confidently through ambiguity and change.
* ** Critical Thinking & Problem Solving**:
Approaches challenges with curiosity, creativity, and analytical rigor.
* ** Change Management**:
Comfortable leading teams through transformation and driving adoption of new ways of working.  Ability to rapidly adjust and continuously improve across people, process, and technology.
*** You’ll love working here because you can…
**** Lead enterprise-wide industry change that directly improves customer and employee experiences.
* Work with…