User Support Specialist III

About the Role

Primarily responsible for monitoring and troubleshooting the clinical application interfaces. Troubleshoots desktops/hardware/printer issues.

What You'll Do

• Supports the end-user community in the effective access and use of University Hospital.
• Monitors and troubleshoots HL7 Protocol Application interfaces.
• Performs basic hardware repair.
• Assists with the preparation of documentation and informational materials for non-technical users
• Understands and accepts the responsibilities of working in a 24/7 environment.
• Provides tier 1 support for Clinical Application, and other ancillary systems.

What You'll Bring

Required:

• Associates Degree in Computer Science, Business Administration, Engineering or a related field.

• One (1) year of experience in use or support of desktop computing

• Must be proficient in PC support and be able to work in a team environment.

• Effective oral and written communications skills.

• Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.

What We Offer

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey's Pay Transparency Act, the salary range for this position is PS/24S:
Min. $68,627.00 Mid. $82,592.00 Max. $98,305.00per year. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs. The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law;

final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.