Sr IT Mgr

Position: 9504 Sr IT Mgr
Requisition : 84425 PSEG Company: PSEG Services Corp Salary Range: $ 137,000 - $ 224,400

Work Location Category:
Hybrid We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
• Onsite:
Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

Job Summary The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards.

Job Responsibilities The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards.

Oversee the adoption of cutting-edge technologies, maintaining and enhancing competitive advantage while improving consistent customer experience.

Ensure alignment with corporate objectives. Responsible for substantial budgets across multiple departments, focusing on strategic financial planning and long-term investments in technology to drive business growth and sustainability.

Responsible for driving the completion of all Digital Customer related programs.

Lead the resolution of any technical defects identified in the Digital Customer space.

Create the product roadmap for all Digital Customer related applications and interfaces.

Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals.

Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions.

Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives.

Troubleshoot and resolve promptly any critical batch process failures.

Report Project and/or Production support status to all stakeholders.

Document capabilities and any changes to new or existing components and associated test results.

Job Specific Qualifications Bachelor’s degree in…