Senior Desktop Engineer

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us.

We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

The Specialist, Digital Workplace Services is a senior technical leader responsible for designing, implementing, and supporting secure, scalable, and highly available endpoint and digital workplace solutions. This position establishes technical direction, develops technology roadmaps, evaluates emerging technologies and partners across the organization to align workplace technology with business needs and industry standards.

• Provide technical leadership and strategic direction for desktop engineering, including establishing standards, priorities, and long-term technology roadmaps.
• Architect, deploy, and support enterprise endpoint solutions using Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra , and Amazon Work Spaces.
• Lead application packaging, software deployment, operating system deployment, imaging, patch management, vulnerability remediation, configuration baselines, endpoint compliance, inventory, and reporting.
• Design secure, high-performing endpoint configurations and troubleshoot complex hardware, software, application, identity, security, and connectivity issues.
• Monitor, maintain, and resolve issues affecting Amazon Work Spaces and associated services.
• Use digital employee experience platforms, including Nexthink and Control Up, to monitor endpoint health, develop dashboards, improve the user experience, and drive proactive remediation.
• Develop automation, engineering standards, standard operating procedures, runbooks, technical documentation, and process improvements using Power Shell, Microsoft Graph, Power Automate, and related technologies.
• Mentor engineering staff and promote continuous learning, knowledge sharing, and professional development.
• Partner with IT teams and business stakeholders to translate business requirements into effective technical solutions and ensure seamless integration with the broader technology environment.
• Lead workplace technology upgrades, migrations, and deployments, ensuring successful delivery within agreed scope, schedule, and budget.
• Evaluate emerging workplace technologies and recommend solutions that improve security, reliability, operational efficiency, and the employee experience.

• High school diploma or GED.
• Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.
• Expert-level experience with SCCM/MECM, Group Policy, operating system deployment, application packaging, enterprise software deployment, scripting, integration, and advanced troubleshooting.
• Strong experience with Microsoft Intune, Microsoft Entra , Microsoft 365, Amazon Work Spaces, endpoint security, patching, vulnerability remediation, and compliance.
• Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, identity and access controls, and cybersecurity practices.
• Proficiency with Power Shell or comparable scripting and automation technologies.
• Demonstrated ability to lead complex technical projects, establish engineering standards, and mentor technical staff.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions.
• Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Experience creating and maintaining technical documentation, procedures, configuration standards, and troubleshooting guides.

• Experience with Nexthink, Control Up, Microsoft Graph, Power Automate, or comparable automation and digital employee experience platforms.
• Experience developing endpoint or digital workplace technology roadmaps.
• Knowledge of cloud-based workplace technologies, artificial intelligence capabilities, and modern endpoint management practices.
• Experience supporting VPN…