Technical Support Engineer II

• CTO Office
• Basking Ridge, New Jersey
• onsite
• Full-time

About us :
Build the future of banking.

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today,
over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by Soft Bank Vision Fund, Mastercard
, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1.
Tachyon
, our cloud-native banking stack built for population-scale systems 2.
Cipher
, our unified authentication platform for secure, high-volume banking environments 3.
Digital Credit as a Service
, enabling banks to launch credit lines on UPI 4.
Elena
, our intelligent and conversational AI platform for banking 5.
Pixel
, India’s first digital-native credit card, launched in partnership with HDFC Bank
, for whom we also revamped their Pay Zapp mobile app:
Winner of the Celent Model Bank Award for Payments Innovation 2024 6.
Sparrow
, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential.

Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work
. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years,
watch our journey here . You can also explore our website and follow us on Linked In
, Instagram
, You Tube
, and X .

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms. This role involves troubleshooting issues, managing support tickets, and ensuring timely resolution while maintaining high customer satisfaction. You will collaborate with cross-functional teams, handle incident triage, and contribute to knowledge base improvements.

• Customer Support:
  Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner.
  
  Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Incident Management:
  Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
• Troubleshooting:
  Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or elevate to higher-level support teams when necessary.
• Documentation and Knowledge Sharing:
  Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
• Escalation Management:
  Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following…